call center agent guide

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call center agent guide & Definitions

Call Center (VoIP) - Agent User Guide
Nov 14, 2011 . Call Center (VoIP) - Agent User Guide. This article explains basic functions of the Cisco Agent Desktop for Cisco Unified Contact Center .
http://answers.uchicago.edu/page.php?id=21271

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    • Mobile Agent Guide for Cisco Unified Contact Center Enterprise ...
      Mobile Agent Guide for. Cisco Unified Contact Center Enterprise & Hosted. Release 8.5(1). July 2011. Americas Headquarters. Cisco Systems, Inc. 170 West .
      http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5/user/guide/ipcc85mag.pdf

    Charts

    • Contact Center 5.1 Agent Guide
      This guide is intended for Contact Center supervisors and agents. The online Help provides content-sensitive information about ShoreWare Agent Toolbar.
      http://support.shoretel.com/products/contact_center/5.1/downloads/contact_center_5.1_agent_guide.pdf

    Formatting

    • Telstra IP Telephony Premium Call Centre Agent Reference Guide
      Agent Reference Guide. October 2011 . 2 Introduction to Call Center .................... .................................................................................... 8. 2.1 Call Center – Agent .
      http://www.telstra.com.au/business-enterprise/download/document/business-call-centre-premium-agent-reference-guide.pdf

    Developer Section

    • Call Center Guide
      Mar 18, 2010 . Call Center Guide . 1.1.1 List and Activate or Deactivate Call Centers . . Any user can be added as a basic agent to a Call Center. Agent .
      http://resource.zayoenterprise.com/docs/call-center/call_center_guide.pdf

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CCA - Call Center Agent
Acronym Finder: CCA stands for Call Center Agent.
http://www.acronymfinder.com/Call-Center-Agent-(CCA).html

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